A swimlane flow chart is a type of flowchart. It documents the steps or activities across boarder and show which step and activity belongs to whom throughout processes; that’s why it’s also called a cross-functional-diagram or a cross-channel-diagram. What a swimlane flow chart makes special and unique is that the elements within the flowchart are placed and match together in lanes, and you can plan, coordinate when and how a channel is required. These lanes can help identify and visualize stages, departments, or any other set of separated categories. And furthermore it work out who is in charge, who (employees, responsible people, stakeholders and areas) is responsible, who has to deliver or what can we do in which step or by which communication channel and the instant and situations in the process at which they are and how they are involved.